Indiana University Southeast

 
IT-Computer Services: Computer Support for the Campus Community
Contact Info
University Center South
(US) 212
TEL: (812) 941.2287
FAX: (812) 941.2647
HelpDesk@ius.edu
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Frequently Asked Questions (FAQ's)


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How do I access my network drives from home?

FTP (File Transfer Protocol) Instructions - FTP Instructions for PC and FTP Instructions for Mac
You can transfer files to and from your IUS account to another PC or Mac. These instructions will help you find out how!

 

SSLVPN Conection

• Connect to the internet and open a web browser
• Go to the website http://sslvpn.ius.edu
• Enter your USERNAME and PASSPHRASE and click SIGN IN
o If you receive a popup from Internet Security click ALLOW
o If you receive a popup from Warning – Security click RUN
• Allow the connection to install
• The default path should be you personal (H:) Drive
• Any other drive can be accessed in the top right “Browse” bar
o Other drives can be bookmarked to open on startup

 


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How do I change or confirm my passphrase?

  • Login to a computer and open up a web browser.
  • Go to the website http://passphrase.iu.edu
  • Enter the appropriate information in each box.

You can use your old password again, just type it in as your
new password. You can also stop by a staffed computer lab and have a consultant help you.

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How do I forward my IUS email to home?

  • Connect to the internet and open a web browser.
  • Go to http://itaccounts.iu.edu
  • Click on "Manage my IU Computing Accounts"
  • Enter your USERNAME and PASSPHRASE and click LOGIN
  • Under Select a Service, click on “Manage Your Email”
  • Then in the center of the page click “Forward your e-mail”
  • Click the circle next to "Set Delivery for the address to: ___________"
  • Enter your home email address in the empty box.
  • Click the FORWARD EMAIL button

Your IUS email address will now forward to your home email address.

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How do I access Oncourse?

• Connect to the internet and open a web browser
• Click on "ONCOURSE" at the top of the IUS homepage (http://www.ius.edu)
• Click on the LOGIN button on the top right side of the page
• Enter your network USERNAME and PASSWORD and click LOGIN
• You can access your individual courses from the tabs at the top of the screen


To access ONCOURSE email, click on "MESSAGES" inside of any course. Oncourse mail is not the same at your IUS email.

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What are the computer lab hours?

STAFFED COMPUTER LAB HOURS / LOCATIONS

Crestview Hall - Room 112 (941-2478)

  • Monday - Thursday 8:00 am - 10:00 pm

Knobview Hall - Room 207 (941-2540)

  • Monday - Thursday 8:00 am - 10:00 pm

Registration Lab

  • Monday - Thursday 8:00 am - 10:00 pm
    • Friday 8:00 am - 6:00 pm
    • Saturday 8:00 am - 6:00 pm
    • Sunday 1:00 PM - 9:00 pm

Information Commons

  • Monday - Thursday 8:00 am - 10:00 pm
    • Friday 8:00 am - 5:00 pm
    • Saturday 9:00 am - 5:00 pm
    • Sunday 12:00 PM - 6:00 pm

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What are the Passphrase Restrictions?

 

Passphrases MUST contain at least:

  • 15 to 127 characters (at least 4 of which are unique)
  • 4 or more words

A "word" is defined as 2 or more distinct letters separated by 1 or more non-letters.

Passphrases MUST NOT:

  • contain the "at" sign (@)
  • contain the "number" sign (#)
  • be a common phrase (such as "to be or not to be" or "april showers bring may flowers")
  • be based on predictable patterns such as the alphabet or the layout of a standard keyboard
  • contain your name or username

For more help choosing a passphrase, see the Knowledge Base document Passwords and passphrases

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How do I access IUS email?

• Connect to the internet and open a web browser
• Click on "EMAIL" at the top of the IUS homepage (http://www.ius.edu)
• Click on the Login button that corresponds to your email system (IMail, UMail, WebMail)
• Login with the same username and password that you use to log into the computers on campus

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How do I access the wireless network at IUS?

First of all, you need a laptop, PDA, or wireless device that is equipped for wireless. Next, your computer must be able to connect to the IU Secure network (the wireless card needs to support 802.11b, 802.11g, or 802.11n and WPA2 Authentication.) Last but not least, you must setup the connection for IU Secure. For detailed instructions, please go to: http://it.ius.edu/Wireless.cfm or see a lab consultant in any staffed lab.

If you have any problems or would like for someone to walk you through the process, contact the HelpDesk at (812)-941-2447.

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